Langmore Podiatry complies with all the obligations under the Privacy Act 1988 (Cth) and all other relevant legislation regarding your personal information.

What is personal information?

Personal information is information or an opinion about an identified person, or someone who is reasonably identifiable, whether or not the information or opinion is true and whether the information or opinion is recorded in a material form or not.

The types of personal information we may collect and hold about you include:

Your name, address, date of birth, sex, email address, phone number, billing and administration information, medicare or insurance membership numbers, credit card number, medical test results, patient notes and disease status, medical and medication history, social history, and referring practitioner notes.

How we collect this information:

The information may come from your referring doctor or other healthcare professional, someone who is directly responsible for your welfare (such as a parent, guardian, or care-giver), or you directly.

How we treat your information:

Your information is important, so we take reasonable measures to protect patient medical records from intrusion, misuse, loss, modification, disclosure and unauthorised access.

What is your personal information used for:

Your personal information is critical in providing you with excellent patient care. It allows us to make the appropriate diagnosis, assist you and other healthcare practitioners in providing you with appropriate care, contribute to a comprehensive health record, and identify changes in your health over time.

We also collect some personal information for the purpose of managing accounts and obtaining payment for services. For example, we will disclose your personal information, as appropriate, to entities such as Medicare Australia, your insurance provider, or another organisation responsible for payment (such as the Department of Veteran Affairs). If necessary we may, and only as appropriate, disclose information to a debt collector or other credit agency.

Langmore Podiatry will also use your personal information to make you aware of products and services we believe will assist you, or remind you of products and services intend to obtain from us.

To whom will we disclose your personal information to:

Langmore Podiatry will forward your personal information to other appropriate healthcare providers (your doctor for example), to anyone you have specifically requested (with your written or verbal consent), and to you personally (in the event you request a copy of your medical records).

Langmore Podiatry may, from time-to-time, take part in University training of future podiatrists. When this is the case the University student will have access to your personal information for education purposes only. University students will be held to the same privacy standards as Langmore Podiatry employees.

We may be required by law to disclose your personal information without your consent.

What happens if you choose not to share your personal information?

Should you refuse to provide us with personal information that we request, it may be the case that Langmore Podiatry will not be able to provide podiatric services to you. It is our policy to only collect as much personal information about you as is necessary to provide you with the services you expect to receive.

Can you access your personal information we hold?

If you wish to access your personal information that we hold, you may do so by making a request. Furthermore, you can also request that corrections be made to your personal information. Langmore Podiatry will charge a fee for the reasonable costs associated with collecting and collating your personal information. We will not charge a fee for making corrections.


If you believe that Langmore Podiatry has breached the Privacy Act 1988 (Cth), please contact us at